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Our Client Reviews
T.A.V. from San Francisco
May 20, 2011 "I've received the teapot, and I really love it. The shipping is supper fast, and I'm very grateful for that.
I really like the teapot, and I'll definitely work with you guys again. Thank you!"
Ewan L. from Edinburgh, United Kingdom
Jan 07, 2011"I have added you to my folder of sites about pottery. I found it very enlightening, particularly the news that purple clay is now rationed to make the resource last longer. I haven't bought yet."
Dave B. from Weymouth, MA
Nov 30, 2010 5
"I always hesitate before placing an order with an unfamiliar vendor. It takes a lot to get me to hit the "buy" button the first time. Think Beijing was an exception. I was immediately impressed with the carefully selected product line. The effort that went into the website layout, product descriptions, and product videos show that these people care very much about what they're doing. This put me at ease, and I had no trouble hitting the "buy" button with confidence.
My first order arrived much quicker than I expected. It was meticulously packaged and arrived in perfect condition.
What's more important than good customer service during the sale? The customer service received after the sale. There was one very minor issue with my order that required an answer from the manufacturer.
Think Beijing's customer service group responded as expected, contacted the manufacturer, and I had my answer very quickly. The manufacturer's response was also very positive and customer-oriented.
My first order with Think Beijing was one of the most positive online purchases I have ever made. Strong online customer-vendor relationships are rare nowadays, and it was a pleasure to receive some old-fashioned, customer-oriented service. Think Beijing treats its customers like they are important clients, not an order number, and this service is extended to us even on small orders like this one. Based on my first order, this is a 5 star vendor whom I highly recommend for its products and service!"
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